Tax Exempt Customer FAQs

1. Can I get refunded sales tax after paying my invoice?

Yes, if you provide an approved sales tax exemption certificate within 90 days of the invoice date. Email your request to support@exemptioncertificateportal.com after your sales tax exemption certificate is approved. Make sure to include your customer number in the subject line.

2. After filling out the online access request form, how long does it take to get the email to upload my sales tax exemption documents?

We attempt to respond to all requests within 1 business day. The support@exemptioncertificateportal.com email inbox is monitored Monday – Friday 7:30 AM – 5 PM EST excluding holidays. Registration requests and questions are answered in the order in which they are received.

3. How long does it take to get a confirmation or response if the sales tax exemption is approved?

Approval confirmations are not automatically sent. Sales Tax exempt status can be verified by logging into your Stahls’ or Transfer Express website account profile, logging into your exemption account in the Certificate Manager portal, or by emailing support@exemptioncertificateportal.com.  Make sure to include your customer number in the subject line.

4. How do I submit a sales tax exemption document?

Sales tax exemption documents can be submitted through our Certificate Manager exemption certificate portal. Please log into your Stahls’ or Transfer Express website account profile and click on the “Register Here” link under the sales tax-exempt section to begin the process. After your sales tax exemption registration request has been processed you will receive an email from CertificateManager@thompsonreuters.com (a no-reply email). Please follow the instructions included in the email to submit your sales tax exemption document.

5. What documents do you need?

Acceptable state sales tax exemption documents are available on your exemption account dashboard page (upper right corner). Additionally, you can refer to your state taxing authority website for sales tax exemption documents that apply to your business. Please note, STAHLS’ does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

If you have any additional questions, please email support@exemptioncertificateportal.com and include your customer number in the subject line.

6. Why am I being charged sales tax?

Stahls’ and Transfer Express must follow state guidelines regarding the requirements to collect sales tax.

There may be a few reasons your account is being charged tax; a few common reasons are listed below.

•   • Your account may not qualify for sales tax exemption, and you have purchased a taxable item.
•   • You don’t have a sales tax exemption document associated with your account.
•   • Your sales tax exemption document has expired.
•   • You are shipping to another state and haven’t provided a sales tax exemption document for that state.

If you have any additional questions, we may be able to assist by reviewing your sales tax exemption account. Please email support@exemptioncertificateportal.com and include your customer number in the subject line of your request.

7. I am set up as tax exempt with Stahls’, will that count for Transfer Express?

Sales Tax exemption documents can only be linked to one company and one customer number. A sales tax exemption document will need to be provided for each company as the seller and will be linked to its associated customer number.