Turnaround and Shipping
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1-800-622-2280
Turnaround times and shipping schedules are based on business days, Monday through Friday, excluding holidays.
Turnaround Times
Ships Same Day
Order by 12 pm ET
- Express Names™
- Stock numbers
Ships in 1 Day
Order by 12 pm ET
- 1 color screen printed transfers
- Art Proofs and Custom Clip Art
- UltraColor® Max* (Additional production time for orders more than $1,000. Click here for details.)
*Due to high demand and record-setting order volumes, we are temporarily moving the midnight ET cut-off time for UltraColor Max to noon ET for the month of September. We are adding capacity and our goal is to move back to the midnight ET cut-off by the end of September or sooner, if possible.
Ships in 2 Days
Order by 12 pm ET
- 2+ colors screen printed transfers
- UltraColor® Pro
- UltraColor® Soft
- UltraColor® Stretch
- UltraColor® Stretch with Blocker
- Reflective
- Decals
Shipping & Delivery
Speedy Air
If you are outside of 2 day ground service, we can upgrade you to our exclusive Speedy Air shipping. It guarantees 2 day shipping for the same $15 flat rate!
Shipping Charges
Shipping charges will be a special flat rate of $15 for all ground packages within the contiguous US. This special excludes apparel orders and heat presses.
You may see the total shipping charge listed on each item in your ship group. The shipping cost will be added to the invoice only once.
Rushes
- Screen Printed Transfers: flat fee of $25 up to 2 colors; $50 for 3 or more colors (must be in by 12 pm ET and is for a 1 day rush; under 500 sheets)
- Full Color Transfers: $25 per order (must be in by 12 pm ET and is for a 1 day rush; under 500 pieces)
Delivery
Orders ship F.O.B., Mentor, Ohio or Chandler, Arizona, by FedEx or UPS (Canadian orders ship UPS). All quoted delivery times are based on delivery of the common carrier. We cannot accept any liability for the failure of any carrier to fulfill a promised delivery time. We are not responsible for delays due to inclement weather or due to the carrier of your choice.
Delivery days for both UPS and Fed Ex are Monday thru Friday, excluding holidays. This means if you are shipping a package Next Day Air on a Friday, it will arrive on Monday. Saturday Delivery may be an upgraded shipping option. This option is not available in all areas so please check your area for availability.
Handling Fee
A Handling Fee of $3.95 is assessed when using a third-party shipping account.
Canadian Dealers
Get a promotional shipping rate of $30.00 per package when you ship to a Canadian province. Deliveries are UPS Ground and may be subject to extended surcharges. The $30.00 promotional rate includes door-to-door delivery and brokerage fees.
Delivery Options
Pick-Up
For local customers, packages can be picked up at our two printing facility locations:
- Mentor, OH: 8am - 5:30pm ET - 7650 Tyler Blvd., Mentor, OH 44060
- Chandler, AZ: 8:30am - 5:00pm PT - 6900 W. Morelos Pl., Chandler, AZ 85226
UPS Shipping
- UPS Ground
- UPS 2nd Day Air
- UPS NDA 10:30am
- UPS NDA 3pm
- Speedy Air - an exclusive shipping service available to those customers in the continental US, who are outside of the 2 day ground service. Transfer Express upgrades your package at no additional charge—you pay ground and get 2-day air service! No prime membership is needed!
- UPS Saturday Delivery - premium service not available in all areas. To receive this premium service, you must ship Next Day Air on a Friday and upgrade to Saturday delivery. Be sure to check if this service is available in your area.
USPS
Priority and Express Mail are available for Alaska and Hawaii
