Turnaround and Shipping

Turnaround times and shipping schedules are based on business days, Monday through Friday, excluding holidays.

Cut-off times are based on two zones - Zone 1 and Zone 2.

• Zone 1 - Western U.S. - based on Pacific Time
• Zone 2 - Eastern U.S. - based on Eastern Time

Turnaround Time Examples:

Example 1:

• If it is Monday before the 11 am cutoff time, a transfer with a 2 day turnaround time would ship Wednesday.

Example 2:

• If it is Monday after the 11 am cutoff time, it is now on Tuesday's schedule. So a transfer with a 2 day turnaround time would ship Thursday.

Same-day shipping orders placed after the cut-off times are scheduled for shipping on the next business day.

Turnaround Times

Shipping & Delivery

Speedy Air

If you are outside of 2 day ground service, we can upgrade you to our exclusive Speedy Air shipping. It guarantees 2 day shipping for the price of ground!

Shipping Charges

Shipping charges will be a special flat rate of $15 for all ground packages within the contiguous US. This special excludes apparel orders and heat presses.

You may see the total shipping charge listed on each item in your ship group. The shipping cost will be added to the invoice only once.

UltraColor Max direct to film transfers may ship in a tube or with other orders you already have in-house in the same box. See this chart for more details on UltraColor Max ship methods.

Rush Service

Transfer Express® will do our best to meet your needs based on production schedules.

Rush service is available for an additional flat rate fee and are for 1 day. Rush service must be ordered by 11 am in your respective zone (Zone 1 or 2).

• $25 flat rate for 1 to 2 plastisol ink colors
• $50 flat rate for 3 or more plastisol ink colors
• $25 flat rate for all UltraColor and CAD-PRINTZ transfers (There are no rushes available on UltraColor Max orders.)
• $25 flat rate for Reflective transfers
• $25 flat rate for Express Names

We cannot guarantee rush services on orders that require extensive art or that are in quantities of 500 or more.

Same-Day Guarantee

When requesting same-day shipping, please provide a phone number where you can be contacted during the hours of 8 a.m. to 12 p.m. (ET). If your order is in question and you cannot be reached, we cannot guarantee a same-day ship date.

Special Orders

Call 1-800-622-2280 to order quantities greater than 500 or more than 5 colors.

Delivery

Orders ship F.O.B., Mentor, Ohio or Chandler, Arizona, by FedEx or UPS (Canadian orders ship UPS). All quoted delivery times are based on delivery of the common carrier. We cannot accept any liability for the failure of any carrier to fulfill a promised delivery time. We are not responsible for delays due to inclement weather or due to the carrier of your choice.

Handling Fee

A Handling Fee of $3.95 is assessed when using a third-party shipping account.

Canadian Dealers

Get a promotional shipping rate of $30.00 per package when you ship to a Canadian province. Deliveries are UPS Ground and may be subject to extended surcharges. The $30.00 promotional rate includes door-to-door delivery and brokerage fees.

Concessionnaires Canadiens

Nous offrons taux de fret promotionnel de seulement 30 $ par paquet à toutes les provinces canadiennes. Les livraisons sont effectuées par UPS Ground et peuvent être soumis à des frais supplémentaires de zone étendue. Le prix comprend la livraison de porte-à-porte y compris les frais de courtage.

Delivery Options

Pick-Up

For local customers, packages can be picked up at our two printing facility locations:

• Mentor, OH: 8am - 5:30pm ET - 7650 Tyler Blvd., Mentor, OH 44060
• Chandler, AZ: 8:30am - 5:00pm PT - 6900 W. Morelos Pl., Chandler, AZ 85226 

UPS Shipping

• UPS Ground
• UPS 2nd Day Air
• UPS NDA 10:30am
• UPS NDA 3pm
• Speedy Air - an exclusive shipping service available to those customers in the continental US, who are outside of the 2 day ground service. Transfer Express upgrades your package at no additional charge—you pay ground and get 2-day air service! No prime membership is needed!
• UPS Saturday Delivery - premium service not available in all areas. To receive this premium service, you must ship Next Day Air on a Friday and upgrade to Saturday delivery. Be sure to check if this service is available in your area.

USPS

Priority and Express Mail are available for Alaska and Hawaii

Delivery Days

Delivery Days for both UPS and Fed Ex are Monday thru Friday, excluding holidays.   This means if you are shipping a package Next Day Air on a Friday, it will arrive on Monday.

Saturday Delivery may be an upgraded shipping option. This option is not available in all areas so please check your area for availability.