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Turnaround and Shipping

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Shipping Notice

  • Due to high volume, your order may ship 1 business day after quoted date.

Turnaround times and shipping schedules are based on business days, Monday through Friday, excluding holidays.

Same-day shipping orders placed after the cut-off times are scheduled for shipping on the next business day.

Cut-off times are based on two zones - Zone 1 and Zone 2.

  • Zone 1 - Western U.S. - based on Pacific Time
  • Zone 2 - Eastern U.S. - based on Eastern Time
cutoff times

Turnaround Times

Ships in 1 Day

Zone 1: order by 11 am PT
Zone 2: order by 11 am ET

  • Express Names™
  • Stock numbers
  • 1 color screen printed transfers using our artwork (Easy Prints®) less than 250 sheets
  • Personalized Idea Book™
  • Marketing Kit
  • Color Selectors

Ships in 2 Days

Zone 1: order by 11 am PT
Zone 2: order by 11 am ET

  • Multi color screen printed transfers using our artwork (Easy Prints) less than 250 sheets
  • Art Proofs
  • Custom Clip Art

Ships in 3 Days

Zone 1: order by 11 am PT
Zone 2: order by 11 am ET

  • Screen printed transfers using our artwork (Easy Prints) more than 250 sheets
  • 1 color screen printed transfers using your artwork (Vector and Non-Vector)
  • CAD-PRINTZ® digital transfers
  • Decals

Ships in 4 Days

Zone 1: order by 11 am PT
Zone 2: order by 11 am ET

  • UltraColor™ Soft

Ships in 5 Days

Zone 1: order by 11 am PT
Zone 2: order by 11 am ET

  • Multi color screen printed transfers using your artwork (Vector and Non-Vector)

Ships in 6 Days

Zone 1: order by 11 am PT
Zone 2: order by 11 am ET

  • UltraColor™ Stretch

Ships in 7 Days

Zones 1 and 2: order by 11 am ET

  • UltraColor™ Stretch with Blocker
  • Reflective

Shipping & Delivery

Notice: Until further notice UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. When adding faster shipping services to your order, please consider the possibility that it may not arrive in the expedited estimated time of arrival that is expected.

Speedy Air

If you are outside of 2 day ground service, we can upgrade you to our exclusive Speedy Air shipping. It guarantees 2 day shipping for the price of ground!

Shipping Charges

Shipping charges will be a special flat rate of $15 for all ground packages within the contiguous US. This special excludes apparel orders and heat presses.

You may see the total shipping charge listed on each item in your ship group. This is an identifying amount so that you know they are in the same ship group. The shipping cost will be added to the invoice only once. If you see something with a different shipping amount, this is a separate ship group. Please contact us and we can try to regroup up until the time it reaches our shipping department.

Rush Service

Transfer Express® will do our best to meet your needs based on production schedules. Rush service is available for an additional $25.00 per color for plastisol and digital orders; $35.00 for water-based transfers per color. We cannot guarantee rush services on orders that require extensive art or that are in quantities of 500 or more. Rush service for Express Names is $25.00 per 25 names.

Same-Day Guarantee

When requesting same-day shipping, please provide a phone number where you can be contacted during the hours of 8 a.m. to 12 p.m. (ET). If your order is in question and you cannot be reached, we cannot guarantee a same-day ship date.

Special Orders

Call 1-800-622-2280 to order quantities greater than 500 or more than 5 colors.


Orders ship F.O.B., Mentor, Ohio or Chandler, Arizona, by FedEx or UPS (Canadian orders ship UPS). All quoted delivery times are based on delivery of the common carrier. We cannot accept any liability for the failure of any carrier to fulfill a promised delivery time. We are not responsible for delays due to inclement weather or due to the carrier of your choice.

Handling Fee

A Handling Fee of $3.95 is assessed when using a third-party shipping account.

Canadian Dealers

Get a promotional shipping rate of $30.00 per package when you ship to a Canadian province. Deliveries are UPS Ground and may be subject to extended surcharges. The $30.00 promotional rate includes door-to-door delivery and brokerage fees.

Concessionnaires Canadiens

Nous offrons taux de fret promotionnel de seulement 30 $ par paquet à toutes les provinces canadiennes. Les livraisons sont effectuées par UPS Ground et peuvent être soumis à des frais supplémentaires de zone étendue. Le prix comprend la livraison de porte-à-porte y compris les frais de courtage.

Delivery Options


For local customers, packages can be picked up at our two printing facility locations:

  • Mentor, OH: 8am - 5:30pm ET - 7650 Tyler Blvd., Mentor, OH 44060
  • Chandler, AZ: 8:30am - 5:00pm PT - 6900 W. Morelos Pl., Chandler, AZ 85226 

UPS Shipping

  • UPS Ground
  • UPS 2nd Day Air
  • UPS NDA 10:30am
  • UPS NDA 3pm
  • Speedy Air - an exclusive shipping service available to those customers in the continental US, who are outside of the 2 day ground service. Transfer Express upgrades your package at no additional charge—you pay ground and get 2-day air service! No prime membership is needed!
  • UPS Saturday Delivery - premium service not available in all areas. To receive this premium service, you must ship Next Day Air on a Friday and upgrade to Saturday delivery. Be sure to check if this service is available in your area.
  • LA Hot - for customers who are in the greater Los Angeles area, UPS offers a special service called LA Hot. Packages shipped from our Arizona facility will arrive in 1 working day. This is not a guaranteed Next Day Air delivery. If you need a next day air guarantee, please choose a Next Day Air (NDA) shipping option.


Priority and Express Mail are available for Alaska and Hawaii

Delivery Days

Delivery Days for both UPS and Fed Ex are Monday thru Friday, excluding holidays.   This means if you are shipping a package Next Day Air on a Friday, it will arrive on Monday.

Saturday Delivery may be an upgraded shipping option. This option is not available in all areas so please check your area for availability.