Terms & Conditions
Last Updated: September 2021
We welcome You to a website (“Site”) associated with Transfer Express, Inc. (“Transfer Express”), a leading international manufacturer, distributor and direct supplier in the field of custom textile printing.
As updated from time to time as provided for herein, these Terms and Conditions govern Your access to and use of the Site and Your purchase of Products (defined below) from Transfer Express. You should carefully read these Terms and Conditions. Your use of the Site means that You have read and understand these Terms and Conditions, and that You have entered into a binding legal agreement with Transfer Express. If You do not accept and agree to be bound by all of the Terms and Conditions You should discontinue Your use of the Site. If You are using the Site on behalf of Your employer or any other individual or entity, You represent and warrant that You have the authority to bind such employer, other individual or entity.
To the extent that terms and conditions associated with any Purchase Order are inconsistent with the Terms and Conditions of this Site, the present Terms and Conditions shall be controlling. Terms and conditions other than those contained herein or in a specific Purchase Order are subject to Transfer Express’ prior written approval.
The “Company” means Transfer Express and any and all related entities (e.g., affiliates and subsidiaries), and their respective members, officers, directors, employees, affiliates, agents, attorneys, licensors and representatives.
“Content” means, without limitation, text, graphics, photos, graphs, artwork, marketing tools, marketing works, copyright-protectable subject matter, trademarks, service marks, illustrations, images, characters, logos, button icons, clip art, audio clips, digital downloads, data compilations, software and software hyperlinks, video, music, or other audio clips, and any other information, materials, or services that are accessible from the Site (e.g., that may be contained in, displayed on, downloaded from, or uploaded to the Site).
“Apparel” means Company’s Branded and Private Label Apparel Products.
“Products” means any goods or products made available to You by Company on, by or through any Site, including Apparel. “Services” means any services made available to You by Company on, by or through any Site.
“Site” includes the Site, all other Company owned or operated websites or sites, and all subsequent pages made available by or through the Site and such other Company websites. Please note, however, that the Site may contain links to third party websites or sites as discussed in more detail below. Once such a third party link has been accessed, a User is no longer accessing the Site.
“User” means a person who uses, or who has registered to use, the Site.
“You” and “Your” means You, an individual user entering into the Agreement, or the individual or entity on whose behalf You enter into the Agreement and encompasses all principal(s) or officers(s), partners, shareholders, officers, directors, employees, or authorized representatives thereof.
Your Use of the Site
A. The Site includes Content and other original works of authorship (including, but not limited to, derivative works based on graphical scans or typed text of public domain materials) that are both proprietary and intellectual properties of the Company or its suppliers and are protected by both the terms of the Agreement as well as domestic and foreign contractual and intellectual property laws including but not limited to copyright, trademark, patent, trade secret, and right to privacy or publicity laws.
(1) Copyright. All Content included on the Site with the exception of Content You upload is the property of the Company, its suppliers, or their respective licensors and is protected by United States and international copyright laws. The compilation of all Content on the Site is the exclusive property of the Company and protected by U.S. and international copyright laws. All software used on this site is the property of the Company, its suppliers, or their respective licensors, and is protected by United States and international copyright laws. The respective owners and licensees of any copyrights included in the Site retain and reserve all of their rights related to such copyrights.
(2) Trademark. The Site may include various registered or unregistered trademarks or service marks of the Company, its suppliers, or their respective licensors. The respective owners and licensees of any marks included in the Site retain and reserve all of their rights related to such marks.
(3) Patent. One or more patents may apply to the Site and to the features, products, and services accessible therein, including U.S. and foreign patents. Moreover, the Company has various patents pending.
(4) Trade Secret. The Site may contain software or other information that is confidential and proprietary to the Company, and/or protected by the trade secret laws of the individual states of the United States and of foreign countries. As part of the Company’s efforts to maintain the secrecy of such information, You are prohibited from decompiling, reverse engineering and/or disassembling any portion or the whole of the Site.
(5) Rights to Privacy or Publicity. Using a broad definition, these legal concepts apply to the right of every individual to control any commercial use of his or her name, image, likeness, or some other aspect of identity, limited under (United States Federal law) by the First Amendment. An individual further has a qualified legal right to reasonable privacy in not having his or her private affairs made known or his or her likeness exhibited to the public having regard to habits, mode of living, and profession. These legal concepts are applied differently depending on the jurisdiction, but You should be cognizant and careful of an individual’s rights to privacy or publicity.
B. Through the Site, Company may make available to You certain Content, Services and Products. Company and/or its licensors own and shall retain all rights, title and interests, including all intellectual property rights, in and to the Site, and all elements thereof. Except for the express licenses granted to You herein, You neither have nor acquire any rights, title or interests in or to the Site, or any element thereof.
C. The Company grants to You a personal, limited, revocable, non-exclusive and non-transferable license to:
(1) Use the Site as provided herein, until the Agreement is terminated;
(2) Access, load, store and operate the Site with browser software;
(3) Access, view, download, print, use, display and upload Content for use as provided herein;
(4) Display, download and print portions of the Site as necessary to investigate and/or purchase Product(s) and/or Service(s), subject to the limitations in the Agreement.
All rights not expressly granted by Company to You are retained by Company, and You may not use the Site and/or any element of the Site in any manner or for any purpose not expressly authorized by these Terms and Conditions. The rights granted to You do not include, and are not applicable to, the design or layout of the Site, which are protected by trade dress and other laws and may not be copied or imitated in whole or in part.
D. Notwithstanding the above, You shall NOT:
(1) Decompile, reverse engineer and/or disassemble and/or create derivative works from the Site;
(2) Remove, modify, hide, destroy, obscure or otherwise make unreadable or non-viewable any notice, legend, advice, watermark or other designation contained on or within the Site, component thereof or output therefrom, including, but not limited to, any and all copyright, trademark and patent designations, if any, contained on or within the Site;
(3) Upload, post, email, transmit, publish, re-publish, distribute, display or otherwise make available the Site to any third parties;
(4) Except as otherwise provided herein, use the Site for any commercial, financial or other beneficial purpose, including, but not limited to, advertising, the exploitation, rental, lease, sale or resale of the Site, except that if You are permitted to upload or post Content in a manner that is otherwise consistent with the Agreement;
(5) For a period of more than twenty-four (24) hours, cache or otherwise temporarily store the Site or component thereof, on any server or other device used to communicate with individual personal computers or personal devices. Such limitation does not include cache which is automatically stored by an individual personal browser application;
(6) Store the accessed, used, or downloaded Site in any electronic, magnetic, optical or other format now known or hereinafter created for more than thirty (30) days;
(7) Assign, rent, lend, lease, sell, redistribute, republish, sublicense, transfer, export from the United States, copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, extract components or create derivative works of the Site;
(8) (a) co-brand the Site, (b) “frame” or “mirror” the Site on any other server or Internet-based device, or authorize or engage any other party to do any of the foregoing, without the express prior written permission of an authorized representative of the Company. For purposes of the Agreement, “co-brand” or “co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this site or content accessible within this site. You agree to cooperate with the Company in causing any unauthorized co-branding, framing or hyper-linking immediately to cease.
E. You agree not to use the Site to engage in any prohibited conduct. In general, prohibited conduct is any conduct that would be a criminal, civil or administrative violation of any applicable local, state, federal or international law, treaty, court order, ordinance, regulation or administrative rule. Prohibited conduct is also any conduct that is infringing, tortious or that is harmful to the Company or any other party or property; that violates another party’s intellectual property, privacy or other rights; or that otherwise interferes with the operation, use or enjoyment of any Service, system or other property including the Site. Prohibited conduct includes, without limitation, using the Site to (i) intercept, divert or otherwise interfere with any communication; (ii) violate the security or integrity of, or gain unauthorized access to, the Site or any other Service, system or communication; (iii) impose an unreasonable or disproportionately large load on any systems or infrastructure; (iv) unsolicited or unauthorized advertising, promotional materials, junk mail, “spam,” chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (v) create a “mail drop” for such communications, or engage or permit email relay services; (vi) “spoof” or otherwise impersonate any other party, falsely stating or otherwise misrepresenting one’s identity or affiliation in any way or forge, delete or alter any part of TCP/IP packet header or sender identification in any communication; (vii) commit fraud; (viii) harass or threaten any party, advocate or otherwise encourage violence against any government, organization, group, individual or property, or provide instruction, information, or assistance in causing or carrying out such violence; (ix) disseminate viruses, Trojan horses, worms, time bombs or other code or programming intended to damage, interfere with, intercept or expropriate any system, data or information; (x) send or receive any material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, insulting, threatening, tortious, harassing, hateful or otherwise objectionable; (xi) send or receive any material that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, ethnicity, sexual orientation, gender, age or disability; (xii) send or receive material containing defamatory, false or libelous material; (xiii) send or receive any material that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy or publicity; (xiv) send or receive any material that You do not have a right to make available under law or contractual or fiduciary relationships; (xv) engage in conduct that would expose the Company to civil or criminal liability; (xvi) assist others in engaging in prohibited conduct. This list is not intended to be exhaustive.
F. The Site may include technological protection measures that effectively control access, reproduction or distribution of the proprietary or intellectual properties accessible through the Site. Any attempt to tamper or dismantle these protections is a breach of the Agreement, and may be a violation of the United States Digital Millennium Copyright Act of 1998, and may subject the violator to civil and criminal penalties.
G. Links to and from other websites: The Site contains links to other websites, and other websites may contain links to the Site, such websites not being owned by, or under the direct control of, the Company (“Linked Websites”). The Linked Websites are not under the control of the Company, and the Company does not endorse, is not affiliated with, and is not responsible for, any Linked Websites, including the functionality of the links to or from, Content or applications provided by or through, or privacy policies or other agreements included in, a Linked Website. Company has not taken any steps to confirm the accuracy or reliability of any of the information contained in any Linked Websites. The Company is not responsible for licensing to You any Content or application provided by or through a Linked Website, and Your use of Content or application(s) provided by or through Linked Websites is governed solely by Your agreement, if any, with the owner and/or provider of the Linked Website. You use Linked Websites, and links to and from any third party website, at Your sole risk. For example, the Company is not responsible for, without limitation, any incorrect data, errors in computation, improper transmission of data, or a security breach resulting from Your use of a Linked Website or a link to or from a Linked Website. The Company provides links to You only as a convenience, and You hereby irrevocably waive any claim against Company with respect to all Linked Websites.
H. The Company may use any actions performed on the Site and Content posted to the Site by Users to improve the Site, the use including, but not being limited to, collection, storage, display, aggregation, summarization, and any other processing of the posted Content or performed actions.
(1) When You set up an account with the Company through the Site (the “Account”), You are required to enter a valid email address, a username and a password and Your country of residence. Should Company suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate Your usage of the Site. Company is entitled to rely on the information You provide and You will be responsible for updating this information to maintain it as current. Accounts are non-transferable.
(2) Each User who uses such username and password will be deemed to be authorized to access and use Site and the Company has no obligation to investigate the authorization or source of any such access or use. YOU ACKNOWLEDGE AND AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THE SITE AND APPLICATION BY ANYONE USING YOUR USERNAME AND PASSWORD WHETHER OR NOT SUCH ACCESS TO AND USE OF THE SITE AND APPLICATION IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL UPLOADS, COMMUNICATIONS AND TRANSMISSIONS, AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) THAT MAY RESULT FROM SUCH ACCESS OR USE.
(3) You are solely responsible for protecting the security and confidentiality of Your username and password. You shall immediately notify the Company of any unauthorized use of Your username and password, or any other breach or threatened breach of the Company Site’s security.
K. All images, photographs, pictures, designs and illustrations that Company may provide to You on the Site for possible use with a Product that You purchase (“Image Library”) are protected by copyright law and other applicable laws and regulations. Items in any such Image Library may only be used in conjunction with a purchase from Company. You may not use any item in an Image Library for any purpose unrelated to Your business with Company. Items in an Image Library may be updated from time to time and it is Your responsibility to make sure You use an available Image Library item. Any items not currently found in an Image library may not be used for any purpose.
User Comments, Feedback, Postcards and Other Submissions
You agree that the Company is free to use, without restriction and without compensation to You, any ideas, concepts, know-how, suggestions, or techniques contained in any Comments You send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products or services using such information. The Company has no obligation to respond to any Comments. You agree that Comments submitted by You to the Site will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).
You acknowledge that Company does not screen, edit or review Comments in the normal course of its business prior to the appearance of those Comments on the Site. To the fullest extent permitted by applicable law, Company disclaims all responsibility and liability for Comments and for any losses, damages, or expenses resulting from their use and/or appearance on the Site. Notwithstanding the foregoing, Company reserves the right to monitor all Comments and to remove without liability any Comments in its sole discretion. If You discover Comments on the Site that are offensive, violate any applicable law, violate the right of any third party, or otherwise violate the terms of these Terms and Conditions You may provide Company with notice of such Comments at Legal@stahls.com.
We try to display as accurately as possible the colors of our Products shown on the Site. Unfortunately, the actual colors You see will depend on Your monitor, and we do not guarantee that Your monitor's display of any color will be accurate. The colors shown on the Site are for reference only. Thus, the Company takes no responsibility whatsoever for any variances between the appearance of colors or graphics displayed on Your monitor and any finished Product.
Links to Other Web Sites and Services
The Company does not control the availability or content of any outside web sites, services, or resources to which this Site may link. Concerns regarding any such service, resource, or link should be directed to the particular outside service or resource. The Company does not necessarily endorse, sanction, or verify sites that link to the Company’s Site, even if any logo or mark of the Company is used as part of the link to this Site.
United States Digital Millennium Copyright (“DMCA”) Notices
DMCA Notice. If You believe that Your work has been copied in a way that constitutes copyright infringement, please send written notification to our Designated Agent. Your written notification must include the following:
• An electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that You claim has been infringed;
• A description of the material You claim to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
• Your address, telephone number, and e-mail address;
• A statement by You that You have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• A statement by You made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.
Counter-Notices. If You believe that material You contributed to the Site has been improperly removed and You wish to make a counter-notification under the DMCA, You must provide written notification to our Designated Agent that includes substantially the following:
• Your physical or electronic signature.
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
• A statement under penalty of perjury that You have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
• Your name, address, and telephone number, and a statement that You consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if Your address is outside of the United States, for any judicial district in which the Company may be found, and that You will accept service of process from the person who provided notification of claimed infringement, or an agent of such person.
Send notices and counter-notices to the Company’s DMCA Agent. DMCA notices and counter-notices must be provided in writing to:
25901 Jefferson Avenue
St. Clair Shores, MI 48081
With an electronic copy to: Legal@stahls.com
You should only send notice or counter-notices of potential copyright infringement to our Designated Agent. For all other inquiries (e.g., requests for technical assistance or customer service, reports of email abuse, and piracy reports), please contact us by way of email@example.com.
Under the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing or that the material or activity was removed by mistake may be subject to liability.
A. To the Agreement. We have the right to modify this Agreement and any other Agreement or policy referenced in the Site, or linked to the Site, at any time. No advance notice is required for any such modification. Any modification is effective immediately upon posting to the Site. Your continued use of the Site following posting of any modification(s) to this Agreement shall be conclusively deemed an acceptance of all such modification(s). Your only remedy to any dissatisfaction with any modifications is to cease use of the Site as provided for above.
B. We have the right to modify, suspend or discontinue the Site or any portion thereof at any time, including the availability of any area of the Site without notice. We may also impose limits on certain features and services or restrict Your access to parts or all of the Site without notice or liability.
C. In addition to our right to make modifications to the Site as set forth above, the Company reserves the right, for any reason or no reason at all, and in its sole discretion, to modify or remove any Content You have provided to the Site.
Customer Loyalty Program
Company may at its sole discretion have a loyalty program and may cancel or modify the terms of the program at any time at its sole discretion. Additionally, the program shall not be applicable in any jurisdiction where there are legal issues or Company is subject to additional fees or charges for having such a program.
Participation in the loyalty program requires that Your account remain in good standing. Any discounts provided under the loyalty program cannot be used in conjunction with any promotional codes. Additionally, discounts shall be deducted from list or online pricing. Discounts cannot be combined with any special offers or special pricing. Returns and credits shall be deducted from totals.
You shall be responsible for all taxes and fees incurred for using the Site or purchasing any items. In the event any exemption is claimed and then disallowed by a tax authority or judicial body, You agree to reimburse the Company for the amount of tax involved and any reasonable service charge associated therewith.
A. You shall purchase Products in accordance with Company’s price list in effect at the time of the order (less other discounts, if any). Prices are exclusive of all sales or use taxes, tariffs, customs, duties and other governmental charges. You shall pay or reimburse Company for any and all such charges. Payment for Products must be made without discount in United States dollars.
B. In the event You do not timely pay the amount due pursuant to any credit agreement Company may have with You, You agree to pay a delinquent finance charge up to the maximum permitted by any applicable law, including, but not limited to the laws of the State of Michigan. Payment of any such finance charge will not excuse or cure a breach or default for late payment. Any amounts not paid by the due date will be subject to a finance charge at a rate equal to the lesser of 2% per month or the maximum rate allowed by law.
C. Company reserves the right to grant credit at its sole discretion upon Company’s approval of Your credit application. Company also reserves the right to terminate such credit at any time at its sole discretion for cause or for no cause at all.
D. Returned payment instruments (e.g., checks) for insufficient funds or a stop payment are subject to a fee to be determined by Company at its sole discretion, and shall be at least $25.
E. Company reserves the right to charge a $3.95 handling fee when using a third party shipping account
F. Company reserves the right to charge a processing fee when an order is below a threshold amount.
G. Late payment of any amount shall be grounds for Company to discontinue performance.
H. Payment shall not be considered final until freight charges and taxes billed to You have been paid.
I. You remain responsible for all shipping and handling charges including, without limitation, failure by a consignee to pay shipping charges, failure by any third party to pay shipping charges, an incorrect or invalid shipping account number, or incorrect contact information.
J. Credit Cards: We accept Visa, Mastercard, American Express and Discover. Your credit card will not be charged until Your order ships. A declined credit card may cause a delay in shipping Your order. You will be notified of any orders in which a credit card payment has been declined. Company must hear from You by 4 p.m. (EST) to ensure that the shipment remains on schedule. Shipments will be held until the following day if You contact Company after 4 p.m. (EST).
A. Easy Prints® (our artwork) are chosen from our companion Idea Book™ or website using our designs, clip art, and lettering.
B. Vector (Your Vector Artwork) is referred to as an art file submitted from you and including the file extension types of .ai, .cdr, .eps, .pdf, or .svg. Artwork must be submitted to Transfer Express, Inc. using our Easy View Online Designer to be eligible for Vector Pricing. Artwork cannot include any raster images and all fonts must be converted to curves (or outlines) to qualify for vector pricing.
C. Non-Vector (Your Non-Vector Artwork) is any layout, clip art and/or lettering not shown in our full color companion Idea Book™ or web site, or any excessive alteration of an Easy Prints® layout, or any non-qualified Vector Artwork submitted to Transfer Express, Inc. You will be notified of any additional art charges.
D. Instructions are included with every order. We cannot accept responsibility for any Product failure based on improper application. In any case, our liability is limited to the value of Company’s Products only, including Apparel on other item on which Product is applied on. An extra transfer is provided with every order. Please cut this transfer into quarters and test to Your quality standards before production.
E. Successful application of any heat transfer product is based solely on the accurate control of time, temperature, and pressure. The application instructions You will receive with Your order were established using Stahls’ Hotronix® machines. We strongly recommend this equipment to ensure that our Products perform to Your satisfaction.
F. Phone orders are accepted at Your own risk and will be confirmed before they are processed. Refunds on phone orders will not be accepted when the error in Your order is due to a miscommunication.
G. Electronic proofs are available but must be paid in advance or charged to a credit card. This cost is non-refundable but will be deducted from Your transfer order once placed. Proofs are highly recommended for orders that include a typesetting fee and/or are over $750.00.
H. Reorders are priced as an Easy Prints® (our artwork) order as long as there are no changes to the artwork. Please provide us with the original order number. Your art is kept on file for two years from the last order date. Any films, plates, drawings, electronic files, etc., are the sole property of the Company.
I. We will use our best efforts to preserve the condition of any original artwork You provide. We will also use our best efforts to return an original to You. Please advise us if You wish an original to be returned and whether You require us to insure the same.
J. Orders ship F.O.B., Mentor, Ohio or Chandler, Arizona, by FedEx or UPS (Canadian orders ship UPS). All quoted delivery times are based on delivery of the common carrier. We cannot accept any liability for the failure of any carrier to fulfill a promised delivery time. We are not responsible for delays due to inclement weather or due to the carrier of Your choice.
K. Rush delivery is available based on pricing and schedule noted in the Price Guide for each Product.
L. Company reserves the right to require a deposit before completing an order. Most orders over $750.00 require a 50% deposit. Upon our discretion, other orders may require a deposit.
All prices are subject to change without notice. Company assumes no responsibility and shall incur no liability whatsoever if price change notices are not received. In the event of new taxes or legislation affecting the cost of Products, Company reserves the right to increase prices as it deems appropriate or necessary.
Return Policy and Incorrect Invoice or Statement
A. You agree to immediately exam any Product for defects upon receipt of delivery and before any alterations or embellishments are made.
B. You further agree to examine immediately upon receipt each and all of Company’s invoices and statements and that You will advise Company of any transaction disputes within ten (10) days of receipt.
C. Timely failure to notify Company of any dispute or defective Products shall constitute a complete waiver of any and all such disputes.
D. If necessary, returns may be made within thirty (30) days of invoice date. In order to process your return quickly and accurately, returns can only be accepted with a Return Authorization Number (RA) issued by our Customer Service Quality Department. RA Numbers are valid for thirty (30) days from the date issued. All returned merchandise should be in its original condition. Product returned without an RA Number will be refused and will not be processed for credit. To return merchandise, the RA number must be denoted on the outside package and a letter enclosed explaining the reason for requesting a refund or exchange.
E. Returns must be brand new and in original packaging.
F. Stock items can be returned, damage free, prepaid freight within the indicated time frame. Cancelled orders or returns of such unwanted merchandise may be subject to a twenty percent (20%) restocking fee plus applicable shipping charges.
G. Unless defective upon receipt, discontinued, close-out, custom and/or non-stock items (e.g., that have additional products attached to the item) cannot be returned.
H. Returns without original corresponding invoice number(s) shall be credited at the lowest published price.
I. The custom nature of Company Products and our short delivery cycle dictate that cancellations and returns are permissible for stock items and defective materials only. Requests for changes will be accommodated when possible and may involve an additional fee.
J. Returnable items include:
Unopened number packs, Express Packs, and Number Kits
2", 2.5", and 3" letters sets
4", 6", 8", and 10" numbers
Mail returns to:
7650 Tyler Blvd.
Mentor, OH 44060
Attn: Customer Service
Return of Hotronix Heat Press Equipment
A request for return must be made within 30 days of purchase. All returns require prior approval, which can be obtained by calling or emailing Hotronix Technical Support 800-727-8520 or firstname.lastname@example.org.
All returned merchandise must be unused and in its original packaging. Based upon the nature of the return, requests are subject to a 20% restock fee and re-box/test fee of $99.00 ($99.00 fee applies to heat presses only).
Custom platens are non-returnable.
For in-warranty claims please see our warranty page or call Hotronix Technical Support.
Company may provide standalone software or an online application (collectively, “Application”) for Your use as part of Your access of the Site. All uses of any such Application must comply with all applicable local, state, national and international laws, rules and regulations. Any templates, features, and the like appearing in an Application are offered as a courtesy only and are used at Your own risk. Company shall not be responsible for any real, potential or perceived loss of business due to the Application being unavailable for any reason including programming errors, maintenance, or any other foreseen or unforeseen incidents. If Company determines that an Application is being used by You in a way that is prohibited, it may restrict or discontinue Your access and use of the Application. Company reserves the right to make judgments about whether or not uses are appropriate in its sole discretion. Any Application may be altered or removed at any time by Company.
You, in consideration of any and all credit granted by Company, guaranty prompt payment when due of any and all indebtedness now due or which may hereafter become due from You to Company. This shall be a continuing guaranty and shall not be revocable, except upon actual receipt by Company of written notice that You revoke the guaranty as to transactions subsequent to the date such notice as is received and, in such event, You shall continue to be responsible for any and all transactions that occurred prior to the date Company actually received the notice. You agree to be bound by each and all of the terms and conditions set forth in any credit application associated with Your use of the Site or purchase of any Products.
You hereby authorize and request Company to consider any application for credit and authorize company creditors and business references to provide any and all information concerning the financial and credit history in conjunction with any credit application and on a continuing basis to determine credit worthiness.
Branded & Private Label Sales Policies
To the extent that there are specific Branded and Private Label Apparel sales policies, they may be found here. These policies shall govern Your purchase of Apparel in the event there are any conflicts or inconsistencies with the other terms of this Agreement.
Warranties, Disclaimers and Limitations on Liability
EXCEPT AS OTHERWISE PROVIDED HEREIN THE SITE AND THE PURCHASE OF PRODUCTS IS PROVIDED TO YOU ON AN “AS IS” BASIS, WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND OR NATURE. WE MAKE NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, COMPATIBILITY, SECURITY, ACCURACY OR NON-INFRINGEMENT. WITHOUT LIMITATION, WE DO NOT WARRANT THAT (A) THE FUNCTIONS CONTAINED IN THE SITE SHALL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (B) THE SITE, INCLUDING THE SERVERS ON WHICH THE SITE IS OPERATED, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (C) YOUR INFORMATION WILL NOT BE DISCLOSED, OR (D) INFORMATION PROVIDED IN THE SITE IS COMPLETE, ACCURATE, ERROR-FREE, OR UP-TO-DATE. YOU ACKNOWLEDGE THAT THE COMPANY PROVIDES LISTINGS AND LINKS FOR THIRD PARTY CONTENT; THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES CONCERNING SUCH THIRD-PARTY CONTENT, INCLUDING THE QUALITY OR QUANTITY OF SUCH THIRD PARTY CONTENT LISTED OR LINKED TO ON OR FROM THE SITE. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THE EXCLUSION OF IMPLIED WARRANTIES. THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES TO YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITE OR YOUR DOWNLOADING OF ANY CONTENT FROM THE SITE, WHETHER THROUGH INFECTION BY A VIRUS OR OTHERWISE.
EXCEPT AS OTHERWISE PROVIDED HEREIN USE OF THE SITE OR THE PURCHASE OF PRODUCTS IS AT YOUR SOLE RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR USE OF THE SITE, INCLUDING BUT NOT LIMITED TO YOUR HAVING INPUT YOUR INFORMATION. THE COMPANY SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE IF YOUR INFORMATION BECOMES DISCLOSED THROUGH THE ACT OF A THIRD PARTY OR THROUGH THE NEGLIGENCE OR DELIBERATE ACTION OF THE COMPANY. THE COMPANY SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES UNDER THIS AGREEMENT OR BASED ON YOUR USE OF THE SITE, INCLUDING, BUT NOT LIMITED TO, PUNITIVE, CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, DIRECT, INDIRECT, ATTORNEYS’ FEES, DAMAGES FOR LOSS OF PROFITS OR LOSS OF BUSINSESS, LOST DATA, DAMAGE CAUSED TO YOUR HARDWARE OR SOFTWARE, GOODWILL OR OTHER INTANGIBLE LOSSES OR SIMILAR DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH THE COMPANY ARISING OUT OF OR RELATED TO THE SITE OR THE CONTENT, PRODUCTS OR SERVICES OFFERED THROUGH THE SITE IS TO STOP USING THE SITE, CONTENT, PRODUCTS AND/OR SERVICES AND, IF YOU HAVE CREATED AN ACCOUNT, TO CANCEL YOUR ACCOUNT. IN NO EVENT SHALL THE COMPANY’S LIABILITY TO YOU ARISING OUT OF ANY KIND OF LEGAL CLAIM, WHETHER IN CONTRACT, TORT OR OTHERWISE, IN ANY WAY CONNECTED WITH THE SITE OR ANY PRODUCTS OR SERVICES OFFERED THROUGH THE SITE EXCEED THE AMOUNT THAT YOU PAID TO THE COMPANY FOR A PARTICULAR PRODUCT OR SERVICE, IF ANY.
THE COMPANY SHALL HAVE NO LIABILITY FOR DAMAGES OF ANY KIND ARISING FROM THE SELECTION APPLICATION, SUITABILITY OR USE OF THE PRODUCTS BY ANYONE. BY ACCEPTANCE OF PRODUCTS, YOU ASSUME ALL LIABILITY FOR ANY DAMAGES THAT MAY RESULT FROM USE OR MISUSE BY YOU, YOUR EMPLOYEES OR BY OTHERS. YOU SHALL INDEMNIFY THE COMPANY AGAINST ALL LIABILITY OR EXPENSE THAT MAY BE SUSTAINED BY THE COMPANY AS A RESULT OF ANY LOSS, DAMAGE, OR INJURY. THE COMPANY’S LIABILITY (WHETHER UNDER THE THEORIES OF BREACH OF WARRANTY OR CONTRACT, NEGLIGENCE, STRICT LIABILITY OR PRODUCT LIABILITY) FOR ITS PRODUCTS SHALL BE LIMITED TO, AT THE COMPANY’S OPTION, REPAIRING OR REPLACING PRODUCTS FOUND BY THE COMPANY TO BE DEFECTIVE. THE LIABILITY OF COMPANY FOR ANY PRODUCT PURCHASED IS LIMITED TO A MAXIMUM OF THE VALUE OF THAT PRODUCT. THERE ARE NO OTHER WARRANTIES, EXPRESS, OR IMPLIED WITH RESPECT TO ANY PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE FOR LABOR, MANUFACTURER DEFECTS, DAMAGE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.COMPANY WARRANTS ONLY THAT A PRODUCT SHALL BE FREE FROM MATERIAL DEFECTS ON THE DELIVERY DATE, PROVIDED, YOU STORE AND HANDLE THE DELIVERED PRODUCTS IN SUCH A MANNER THAT MEETS OR EXCEEDS THE STORAGE AND HANDLING PROCEDURES UTILIZED BY COMPANY.
You must provide Company with written notice of any warranty claims no later than thirty (30) days after receipt of the applicable order of Products. Failure to provide written notice within such 30-day period shall void Company’s warranties with respect to the Products in their entirety. Company shall, upon written notice from You, either (at its option) replace the defective portion of the Products, or accept return thereof and refund the price paid by You for the defective portion. Any misuse, improper handling, storage, use, modification or alteration of the Products by You or any third party shall void the forgoing warranty. You shall remain entirely responsible for any shipments by You for purposes of returning defective Products or packages hereunder to Company, and all risk of loss or damage during shipment shall be borne by You.
You agree and acknowledge that any benefits derived from use or resale of Products will depend on factors that vary from business to business and which are not within the control of company. You are responsible for the selection of the Products to meet Your and Your customers’ needs, and Company makes no warranty as to the results to be obtained from the use or sale of the Products in Your business.
Merchandise is subject to change or withdrawal, or may be temporarily or permanently out of stock. Thus, Company shall not be liable for any delay or cancelling of any order.
Company reserves the right to alter, discontinue, or add any Products or Services at its sole discretion. Company reserves the right to change any and all Products and Services provided and to make changes to its systems, including but not limited changes to system hardware, software (e.g., Applications), and access and use procedures without notice.
If You supply original materials (e.g., art) to Company, it assumes no responsibility for preserving the condition of the materials, to return them, or to store them for any set period of time.
Delivery of any Products may be made using any one of a number of delivery services. Company cannot accept any liability for the failure to fulfill a promised delivery time. Among other things and without limitation, Company is not responsible for delays due to inclement weather or the selection by You or us of one service over another. Nor is there any promise to provide rush delivery, even if requested. The risk of loss for Products passes to You once Products are loaded by a delivery service at a company facility.
Your Representations & Warranties
You represent, warrant and covenant that:
A. You are at least 18 years old or older. The Site is intended only for those ages 18 or older. If You are under 18, You may not register or submit personally identifiable information on, to or through the Site. Company does not collect personally identifiable information from any person it knows to be under 18.
B. You are entering the Agreement with a sound mind and not under duress or emotional distress.
C. Any information that You have or shall provide to the Company through the Company Website is true and accurate, and You shall modify such information as necessary or appropriate to maintain the accuracy of the information. You shall not represent that You are anyone other than Yourself. You shall not impersonate any other individual or entity.
D. You shall at all times comply with all applicable laws, rules and regulations with respect to Your use of the Site and with respect to any Product or Service related thereto.
E. You shall not use the Site to infringe, misappropriate or violate any rights of the Company and/or any third party, including, but not limited to any User of the Company or any entity associated with or visiting the Site.
F. You shall comply at all times with the Agreement, including any modifications to the Agreement and/or the Agreements to which there is or may in the future be a link and a reference herein.
G. ou shall not upload or use any Content that does not meet acceptable community standards, including Content that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, insulting, threatening, tortious, harassing, hateful or otherwise objectionable; that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, ethnicity, sexual orientation, gender, age or disability; or containing defamatory, false or libelous material.
H. The unauthorized use of the trademarks (whether registered or not) or copyrighted material (e.g. designs) is illegal. You represent and warrant that You do not violate any rights whatsoever of any third party with respect to any uploaded Content and its use by Company pursuant to any order You place. Thus, You are the owner or permitted licensee of any Content that You upload or provide to the Site, and have the complete right and ability to provide such Content to the Site according to the terms of the Agreement. This further means that such Content may be printed on or otherwise applied to the products ordered by You without violating any rights of any third party, including, but not limited to (i) any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy or publicity; and (ii) any right to make available under law or contractual or fiduciary relationships. Among other things, You thereby represent and warrant that You have the right to use, copy and distribute each and every trademark, service mark, trade name, logo, phrase, graphic, artwork, name, image, photograph, portrait, picture or illustration of anything that You upload to the Site including its reproduction on a product You buy on the site.
The burden of compliance of this provision rests solely with You. You are wholly responsible for obtaining all proper permissions and licenses from third parties whose rights may be violated or infringed by the use of any material protected by any Intellectual property right or other proprietary right. The Company has no duty or responsibility whatsoever to determine whether You have complied with any of Your representations, warranties and covenants. As set forth below, You fully indemnify Company from assertions made by any third party related to Your failure to comply.
I. Your use of any Company supplied Content that may be printed on or otherwise applied to the products ordered by You is wholly limited to such printing or application. No further use of such Content is allowed whatsoever including any or all derivative works. Among other things, this means that designs created from Content such as clip art provided by the Company are in no way the exclusive property of Users or their customers who assemble such designs.
You agree to indemnify, defend, and hold the Company harmless for, from and against all liabilities, losses, claims, actions, expenses and damages (including attorneys’ fees and expenses including the cost of collection on any past due invoice) resulting from Your breach of this Agreement or use of the Site, including without limitation (1) any breach of foregoing representations and warranties, or (2) any actual or alleged infringement of a third party’s intellectual property rights. Without limiting the generality of the foregoing, You agree to indemnify, defend and hold Company harmless for, from and against any improper or illegal use of Your account, including the improper or illegal use of Your account by someone to whom You have given permission to use Your account. The Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and in such case, You agree to cooperate with the Company in the defense or in asserting counterclaims to any such claims and You shall continue to pay all costs, expenses and attorneys’ fees following the Company’s assumption of control (including, but not limited to the right to select counsel and to make all strategic decisions in any litigation or other proceeding related in any way to the foregoing) until the matter is resolved, as well as any resultant damages.
Term & Termination
A. The Agreement shall continue until terminated by Company or until Your decision to terminate the Agreement. The Company reserves the right to terminate any User for any reason or for no reason, with or without cause. You understand that nothing in the Agreement confers any rights of access to the Site or any rights to data stored by or on behalf of the Company. You agree that You do not own any User account You may use to access the Site, nor do You own any data the Company stores on its servers (including without limitation any data representing or embodying any or all of Your Content). You understand that any and all Content You may have provided to the Company may be retained by the Company and may or may not be deleted upon termination of the Agreement with You.
B. Upon termination of the Agreement, You are required to IMMEDIATELY DISCONTINUE ALL ACCESS OR USE OF THE SITE. Moreover, upon termination of the Agreement, You are still bound by the provisions of the Agreement with respect to all of Your past activities and use of the Site.
D. EITHER YOU OR WE MAY TERMINATE THE AGREEMENT AT ANY TIME. YOU UNDERSTAND AND AGREE THAT TERMINATION IS YOUR SOLE RIGHT AND REMEDY WITH RESPECT TO ANY DISPUTE WITH COMPANY. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY DISPUTE RELATED TO, OR ARISING OUT OF: (1) ANY TERM OR CONDITION CONTAINED IN OR REFERENCED IN THE AGREEMENT; (2) ANY POLICY OR PRACTICE OF THE COMPANY; (3) ANY DISCLOSURE OR USE OF YOUR INFORMATION; AND (4) YOUR ABILITY TO ACCESS AND/OR USE THE SITE.
If any provision of the Agreement is found by any court of competent jurisdiction to be invalid or unenforceable, the invalidity of such provision shall not affect the other provisions of the Agreement, and all provisions not affected by such invalidity shall remain in full force and effect.
The waiver by the Company of a breach or default in any of the provisions of the Agreement by You shall not be construed as a waiver of any succeeding breach of the same or other provisions; nor shall any delay or omission the Company’s part to exercise or avail itself of any right, power or privilege that it has or may have hereunder operate as a waiver of any breach or default by You.
If to the Company, notice shall be deemed given (A) if by hand delivery, upon receipt thereof, (B) if by mail, seven (7) days after deposit in the United States mails, postage prepaid, certified mail, return receipt requested, or (C) if by nationally recognized overnight courier service, upon such delivery. Notice to the Company should be sent to:
25901 Jefferson Avenue
St. Clair Shores, MI 48081
If to You, notice shall be deemed given when an email is sent to the e-mail address You provide to the Company during the registration process, unless the Company is notified that the e-mail address is invalid. Any notice provided pursuant to the Agreement shall be in writing.
Governing Law and Jurisdiction Choice of Law
You agree that all matters relating to the Agreement and/or Your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of Michigan without regard to its conflicts of law provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Oakland County, Michigan, and waive any objection to such jurisdiction or venue.
Our relationship is one of independent contractors. No agency, employment, partnership or joint venture shall be created by or founded upon this agreement.
Statute of Limitations
Any claim or cause of action arising out of or related to use of the Site or the Terms must be filed within one (1) year after such claim or cause or action arose regardless of any statutes or law to the contrary. In the event any such claim or cause of action is not filed within such one (1) year period, such claim or cause of action are forever barred.
Waiver of Jury Trial
You knowingly, voluntarily and intentionally waive any right You may have to a trial by jury with respect to any proceeding arising out of or in any way relating to the Site or the Agreement.
The Company controls the Site from its offices in the United States. The Company makes no representation that the Site or related information offered by the Company is appropriate or available in other locations. If You access the Site from locations outside of the US You do so on Your own initiative and at Your own risk, and You are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Software from the Site may further be subject to United States export controls. No Software from the Site may be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) any jurisdiction to which the U.S. has embargoed Products; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, You represent and warrant that You are not located in, under the control of, or a national or resident of any such jurisdiction or on any such list.
Many Products that have been imported into the United States cannot be exported to other countries. It is Your responsibility to check with any freight forwarder to confirm foreign documentation requirements and to verify that items to be exported will be released by customs at the final destination. Company is not responsible for providing this information or any documentation required to export Products purchased from Company or for re-importation to the United States.
The Company may assign the Agreement, in whole or in part, at any time without notice to You. Your rights hereunder are personal. You shall not assign or otherwise transfer the Agreement or assign, delegate or otherwise transfer any of Your rights, interests or obligations under the Agreement, and any such assignment, delegation or other transfer shall be void. The Agreement shall inure to the benefit of the Company’s successors, assigns and licensees. In the event that the Company may wish to assign or transfer Your personal information and its rights hereunder to a third party, You agree that the Company may do so, on the condition that such third party agree to abide by the Company's then current privacy and security policies.
The section headings used herein are for reference and convenience only and shall not enter into the interpretation hereof.
The Agreement constitutes the entire agreement between the parties with respect to Your use of the Site, and supersedes all prior agreements between the parties, whether written or oral, relating to Your use of the Site.
Your use of the Site shall be governed by this Agreement and to the extent that this Agreement conflicts with any other Agreement of the Company with respect to access to the Site, this Agreement shall control.
Company shall not be responsible or liable for any delay or failure in performing its obligations under this Agreement to the extent such delay or failure is the result of causes outside of its reasonable control, including, without limitation, power outages, accidents, strikes, fires, war or acts of God.
Please Contact Us
We are always happy to listen to Your comments, and answer Your questions. You may contact us by email as follows: Legal@stahls.com.