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Cancellations, Returns, and Changes:
The custom nature of Transfer Express® products and our short delivery cycle dictate that cancellations and returns are permissible for Stock Letters and Numbers and defective materials only. Requests for changes will be accommodated when possible and may involve an additional fee.
Transfer Express Guarantee:
We guarantee to replace any item that is defective in materials or workmanship free of charge. We cannot be responsible for the failure of a product due to improper application. Request for return authorization of products deemed by us to be defective must be made within 30 days of invoice date.
Stock Letters and Numbers:
Stock numbers and letters may be returned, damage-free, prepaid freight, with a 20% restocking fee, within 30 days. Returnable items include:
- Unopened number packs, Express Packs, and Number Kits
- 2", 2.5", and 3" letters sets
- 4", 6", 8", and 10" numbers
Mail returns to: Transfer Express 7650 Tyler Blvd. Mentor, OH 44060 Attn: Returns Dept.
Phone orders are accepted at your own risk and will be confirmed before they are processed. Refunds on phone orders will not be accepted when the error in your order is due to a miscommunication.
Heat Transfer Guarantee:
Instructions are included with every order. We cannot accept responsibility for any product failure based on improper application. In any case, our liability is limited to the value of Transfer Express products only. An extra transfer is provided with every order. Please cut this transfer into quarters and test to your quality standards before production. Successful application of any heat transfer product is based solely on the accurate control of time, temperature, and pressure. The application instructions you will receive with your order were established using Stahls' Hotronix® machines. We strongly recommend this equipment to ensure that our products perform to your satisfaction.
Return of Hotronix Heat Press Equipment
A request for return must be made within 30 days of invoice. All returns require prior approval, which can be obtained by emailing Hotronix® Technical Support at firstname.lastname@example.org or submitting a support case at hotronix.com/support. All returned merchandise must be unused and in its original packaging. Based upon the nature of the return, requests are subject to a 20% restock fee and re-box/test fee of $99.00*. Custom platens are non-returnable. For In-Warranty claims please see our warranty page or call Hotronix® Technical Support. *$99.00 fee applies to heat presses only.